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Airport Operations
AHCS: Airport Ground Staff & Hospitality
Focus on technical and operational aspects of airport management, ground handling, and hospitality service delivery.
Program Highlights
Passenger Handling (Check-in, Boarding)
Ramp Operations & Aircraft Loading
Security Personnel Training
Flight Operations Coordination
Hospitality Management Basics
Customer Service Significance
Curriculum Overview
1
Module 1: Core Soft Skills
- Communication Skills
- Personality Development
- Grooming
2
Module 2: Hospitality Mgmt
- Characteristics & Intro to Hospitality
- Types & Departments of Hospitality
- Hotel Front Office Operation
- Food & Beverage Services
3
Module 3: Ground Operations
- Introduction to Airport Ground Staff
- Ground Staff Role and Responsibility
- Ticketing and Airline Documentation
- Passenger Handling Skill
4
Module 4: Service Excellence
- Customer Service & Its Significance
- Service Industry & Its Characteristics
5
Module 5: Professional Journey
- Interview Skill Training
- Placement Assistance & Corporate Readiness
Duration
06 Months
Placements
Global & Domestic
Certification
Industry Recognized
Who Can Apply?
- Age: 18 to 26 Years
- Qualification: 12th or Graduate
- No visible tattoos or marks
- Good English communication
- Height: 155cm or above
Start Your Professional Journey Today
Join the ranks of thousands of successful alumni working in top airlines and hotels worldwide.